The whole policy in one sentence: tell us within 7 days of buying Pro that it isn't
what you expected, and we refund the payment in full.
How to request one
Within 7 days of purchase, send us a message, reply to your purchase
receipt, or use the support chat of the store you bought through.
Include the email you used at checkout, so we can find the purchase.
Telling us why is optional — it helps us improve, but it is not a condition.
What happens then
We confirm within a day and issue the refund through the payment processor you bought from.
The money returns to your original payment method; processors typically take
5–10 business days to land it.
Pro access on the account ends when the refund is issued.
After 7 days
Purchases are final. Pro is a digital product delivered in full the moment access is granted —
the entire dataset, the strategy board, every feature — so there is nothing to "return". The 7-day
window exists so nobody has to decide before seeing the real thing.
Before you dispute a charge
If something looks wrong on your statement, contact us first — genuine
problems (double charge, access never arrived, wrong plan) are fixed same-day, which is faster than
any bank dispute resolves.